Saturday, September 14, 2019

Men in brown

Patients, family members and sometimes the friends too, are the worst customers. Emotions are always high and keeping your cool with a smile on your face is a big talent for most hospital staff. I’ve had my fair share of incidents and still have to keep an open mind about everything.

And now, being on the other side of the fence, as the customer, I felt the services rendered to me were unsatisfactory. On Wednesday, ironically 9/11, I were to get package delivered from #UPS.  With the tracking info stating it will be arriving by the end of the day. To be more precise, I took the liberty in updating my information to include text update alert option it offered. Perfect, right.  Let's keep going.

By the end of the day, it was a no show. Insert all the feels of 9/11 attack here rushing in me.  Then magically the status went from in transit to reschedule. Boom!  It was already 8 at night and at this point i cannot fathom a logical reason as to why it was rescheduled. Unless of course -- and again insert all the 9/11 attack feels here-- IT.IS.LOST.

*Breathe*   *Breathe*   *Breathe*

I tried to get a hold of customer service but they were closed. It was the friendly robotic automated customer service.

Just like any other customer would, I gave them a call the next day and a customer rep over the chat app was not much of a help. Apparently, #UPS reps can only relay the concerns on the facility and you just have to wait for a call back. I asked if I can have a number that I can call the facility but again, they don’t do that and you just have to wait for a call..... I don't know, to test my patience?!

I waited for hours on the day.  And when they finally called back, it was to say IT IS NOT IN THEIR SYSTEM (and wait, this gets better)... THEY WILL "LOOK" FOR IT.  Hearing that, this now tops off the 9/11 feels as steam now comes out of me being pissed livid.  By around 5 PM, I was told they CANNOT FIND my package and that no reason, whatsoever, was stated by the courier driver as to what happened to it.  Finally, they had the audacity to tell me what to do: file a claim for lost item. 

Sure I fu@*ng would!  Best believe I AM ON IT!

How can #UPS mishandle/loose/magically make disappear a huge box that weighs 11 lbs.

***Breathe***   ***Breathe***   ***Breatheeeeeeeeee****

I went online again to ask for an explanation and yet it's the same unacceptable answer. The #UPS person on the other end just said that the facility would have all the info I need.  At this point, just any logical person would, I trust no one.

By the third day, yet, ironically Friday the 13th, I was given the same explanation/excuse/crap that I was already made aware of -- they cannot locate it physically nor electronically.  And that they would  give me a call (AGAIN) by then OR... get this: FILE A CLAIM, yet, again. Wow. Just wow.  So I emailed #UPS about the issue, this time without any faith as my good guess and instincts dictate this would be dumped on their pile of complaints.

This is not the first time it happened to me...and for sure this wont be the last. These men in brown are just something else. Certainly on a different level of customer service that equates to crap that their company color matches on how they treat customers.  Mind you, this courier service is not cheap and trusted enough to handle something of grade and value.  But yet, out the window, goes the service and trust built in many years.  Easily a waste.

#UPS you suck.  Did your team member realize that my item on hand was sent by the one and only grading company, it is post graded and now of greater value and decided to keep it?  Was the driver a collector and sniffed my item to keep?  In case you can't tell, I am now stooping low to the level of your crappy customer service.  This way maybe you would give me a truthful answer?

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