Friday, November 02, 2018

Who's helping me then?

While waiting for the Veteran's parade, I went over to Amazon to inquire about our broken Amazon Echo. I was chatting with a rep and asked if I can get my device fixed. 

He asked me standard questions and information regarding my order. Only thing was, a part of the conversation went kinda bit frustrating and funny at the same time. 

Way to go Customer service

Maybe upon realizing his mistake. I was then referred to another department. My device was off warranty but they did give me a 15% discount towards a purchase for another Amazon device. 

Even with a faulty item, #Amazon was still able to deliver. He did say too that "That's part of Amazon's fulfillment".